Effective Date: May 12, 2026
This Cancellation Policy explains the charges and conditions applicable when cancelling travel-related services booked through Croxroot Travels .
1. Tour Package Cancellation Charges
Cancellation charges may apply as follows:
| Cancellation Period Before Departure | Cancellation Charges |
|---|---|
| 30 days or more | 10% of package cost |
| 15–29 days | 25% of package cost |
| 7–14 days | 50% of package cost |
| Less than 7 days | 100% of package cost |
Actual charges may vary depending on hotel, airline, or supplier policies.
2. Flight Ticket Cancellation
Flight cancellations are governed by airline fare rules.
Applicable deductions may include:
- airline cancellation fee
- convenience fee
- payment gateway charges
- service fee
Certain promotional fares may be fully non-refundable.
3. Hotel Cancellation
Hotel cancellation rules vary by property.
Examples:
- Free cancellation before a specified date
- One-night retention charge
- Fully non-refundable during peak periods
Please check booking details carefully before confirming.
4. Cancellation Procedure
All cancellation requests must be submitted:
- via email
- through official customer support
- from the registered contact details used during booking
Cancellation requests are considered effective only after written confirmation from our team.
5. Amendment & Rescheduling
Changes to:
- travel dates
- passenger names
- destinations
- hotel categories
may attract amendment charges and fare differences.
All modifications are subject to availability.
6. Company-Initiated Cancellation
If the company cancels a booking due to:
- operational reasons
- supplier unavailability
- insufficient participation
- government restrictions
customers may receive:
- alternative arrangements
- travel credit
- partial/full refund (subject to recoveries from suppliers)
7. Force Majeure
No liability shall arise for cancellations caused by:
- weather disruptions
- natural disasters
- strikes
- political disturbances
- pandemics
- government actions
Any refunds will depend on third-party supplier policies.
8. Contact Information
For cancellations or modifications:
- Croxroot Travels - A Unit of Croxroot Inc
- Email: croxroot@gmail.com
- Phone: +91-9478380477
- Website: www.croxroot.com