Effective Date: May 12, 2026
At Croxroot Travels, customer satisfaction is important to us. This Refund Policy outlines the terms under which refunds may be processed.
1. General Refund Terms
Refunds are subject to:
- supplier policies
- airline rules
- hotel cancellation rules
- visa processing status
- timing of cancellation
Refunds are processed only after receiving confirmation from the respective service provider.
2. Flight Booking Refunds
Airline tickets are subject to airline fare rules.
- Some fares may be non-refundable.
- Convenience fees and service charges are non-refundable.
- Refund timelines depend on the airline and banking systems.
Estimated processing time:
- Domestic flights: 7–15 business days
- International flights: 15–30 business days
3. Hotel Booking Refunds
Hotel refunds depend on:
- cancellation timing
- hotel policy
- peak season restrictions
Non-refundable hotel rates will not qualify for refunds.
4. Tour Package Refunds
Refunds for tour packages are processed after deducting:
- hotel charges
- transportation charges
- operational costs
- supplier cancellation fees
- government taxes (where applicable)
Partial utilization of services does not qualify for a full refund.
5. Visa Fees
Visa processing fees, embassy charges, and consultation charges are strictly non-refundable, even if:
- visa is rejected
- delayed
- denied by authorities
6. No-Show Policy
No refunds will be provided for:
- missed flights
- no-show at hotels
- unused services
- late arrivals
- early departures
7. Force Majeure
No refunds or compensation shall be provided for disruptions caused by:
- natural disasters
- pandemics
- political unrest
- war
- strikes
- weather conditions
- government restrictions
Refunds, if any, will depend solely on supplier policies.
8. Refund Processing Method
Approved refunds will be processed through:
- original payment method
- bank transfer
- company wallet/credit (if agreed)
Processing times may vary depending on banks and payment gateways.
9. Contact for Refund Requests
To request a refund, contact:
- Croxroot Travels - A Unit of Croxroot Inc.
- Email: croxroot@gmail.com
- Phone: +91-9478380477